Privacy Policy

FetchBuddy (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use FetchBuddy.

FetchBuddy is a UK-based software platform designed to support dog walking businesses.

Data Controller: FetchBuddy

Contact email: support@fetchbuddy.co.uk

We may collect the following types of personal data:

• Name and business name
• Email address
• Date of birth (collected at signup for age verification)
• Business-related information (e.g. number of walkers, dogs, or clients)
• Account login and usage data
• Communications you send to us

We use your data to:

• Provide and improve the FetchBuddy service
• Manage beta access and invitations
• Communicate with you about your account
• Respond to support requests
• Monitor and improve product performance

Under UK GDPR, we process your data based on:

• Your consent
• Performance of a contract
• Our legitimate interests in operating and improving FetchBuddy
• Compliance with legal obligations

FetchBuddy may operate as a beta service. While we take reasonable steps to protect your data, beta features may be experimental.

You acknowledge that data loss or service interruptions may occur during beta use.

If the beta program is discontinued and we do not proceed to a full launch, we will retain your data for up to 30 days after the beta ends so you can request an export or ask questions, after which it will be permanently deleted unless we are required to retain it for legal reasons.

We do not sell your personal data.

We may share data with trusted third-party service providers (such as hosting or analytics providers) only where necessary to operate FetchBuddy.

FetchBuddy is a business-to-business platform. When you use FetchBuddy to manage information about your clients, their dogs, or other third parties, you are the data controller for that information. FetchBuddy acts as a data processor on your behalf under UK GDPR (Article 28).

As a data processor, FetchBuddy will:

• Only process client data on your documented instructions
• Keep client data confidential
• Assist you in responding to data subject rights requests from your clients
• Delete or return client data at the end of the service relationship, at your request
• Notify you without undue delay in the event of a personal data breach affecting your clients' data

You are responsible for ensuring you have a lawful basis to collect and share your clients' data with FetchBuddy, and for providing appropriate privacy information to your clients.

Your data is stored securely using industry-standard safeguards. We take reasonable technical and organisational measures to protect your personal data.

We retain personal data only for as long as necessary to provide the Service or to comply with legal obligations.

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

FetchBuddy may use essential cookies to operate the Service. Additional cookies may be introduced in the future with appropriate notice.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: support@fetchbuddy.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).